We review your request
The desk checks the service, location and details you provide.
The household help desk
Tell us what needs doing. We'll help with the next step.
From a leaking tap to a full house clearance, start with one short enquiry. Tell us the job and your location, and our team can review what you need.
One point of contactHelp across household servicesClear next steps
Describe your job ↓
A simple way to ask for help
Hello. What do you need help with?
My radiator is cold at the bottom. I'm in SW19.
Thanks. Tell us whether this is urgent and we'll review the next step.
Example conversation for illustration only
Start here
Describe your household job.
A few details help us understand which service you need and where the work is required.
01
Tell us the job and where
Pick your town or postcode from the list so we know the area.
02
Leave a number
The desk calls or messages you back about the job.
What do you need help with?
Tell us the job, where you are and how to reach you. The desk picks it up from there.
What happens next
From first message to the right next step.
We clarify the job
We may ask follow-up questions so the request can be understood properly.
We discuss your options
Where an appropriate trade is available, we explain the next step before you proceed.
Explore services
Not sure which desk you need?
Browse the service categories or read the blogs for your area before sending your enquiry.
Browse household services →Good to know
Help starts with a clear conversation.
The desk is an enquiry and matching service, not an emergency response provider. Trade availability and any professional credentials must be confirmed before a job is agreed.
Tell us what you need →